Reviews for Crossroads Property Rescue

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: Crossroads Property Rescue arrived quickly after the incident to evaluate, document and explain the process. Will M. went above and beyond to stay in contact until the team could get to work. The team was prompt, professional and took great care to mitigate further damage. They explained the processes and we are very happy with the work.

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: The service was fantastic. They came out quickly to see the damage and got right to work. They were willing to work with my schedule each day to make sure I didn't have to call off work.

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: Crossroads Property Rescue was efficient, timely and reliable with their expertise.

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: "Crossroads was so wonderful to us, in a stressful time in our lives. They were quick to the scene, set up our emergency repair swiftly and answered all of our questions. Would highly recommend again. Joel was here everyday and we felt like we were in great hands."

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: Crossroads Property Rescue was very thorough in the mitigation of our house.

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: My mom was a prior customer. All members of the group were very helpful and knowledgeable. We appreciate all that was done here. Crossroads Property Rescue exceeded my expectations. Thank you for the professional services. It is a great relief to see the progress!

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: My first claim working with Erie Insurance has gone smoothly. Crossroads Property Rescue employees were very knowledgeable, reliable and dependable on a day that occurred after a wind/ice store. Clean-up on the ground level (not part of the job that they were hired to do) was wonderful and unexpected.

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: I received a call about 30 minutes prior to arrival from workers, which were very helpful. Ian was able to answer all my questions. I felt comfortable leaving my home with workers inside. They cleaned up after the job was completed. Respectful workers!

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: Crossroads' service was prompt, professional and effective. They responded quickly, communicated clearly throughout the process and completed the necessary mitigation. We are satisfied and feel confident in their work.

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: The service i received was excellent and would gladly use their services again.

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: Very Professional and knowledgeable. Work done to my expectations - well done! Everything cleaned up after job complete. Eddy went above and Beyond to satisfy!

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: Logan & Jodie were AMAZING. I'm actually going to miss them being around. They both communicated wonderfully during the entire process. I appreciate everything they have done. Two wonderful people!

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: water damage due to ice damming. Very knowledgeable, trust worthy reliable compassionate. Way too many dryers!! :)

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: We used Crossroads in the past. They are helpful, experienced, reliable, organized, knowledgeable, trustworthy, informative and compassionate. They are amazing and the service they provided met our expectations.

Cannot praise this company enough! I had an ice dam issue in January, and they were at my townhome extremely fast! Drew and Corey have been a fresh breath of air to work with during the demolition phase of my claim. I can tell they truly care about me, my home, and my cats. It's very convenient that they handle the details with your insurance company too. I use State Farm, and they were thrilled to know I was working with Crossroads. It's clear that they are a very reputable and trustworthy company.

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: The service was considerate of our schedules and concerns and open to homeowners concerns and input. They were willing to work weekends to limit our days taken off work.

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: Crossroads was quick to respond, reliable and did a great job. Employees were helpful and answered my questions. Trustworthy. Glad they could help me so quickly as I had to have knee surgery and they tried to get things done quickly. Great clean up job.

• How was your experience with the first phone call to the company?
• How would you rate the overall value for the service that was provided?

Comment: Service was provided in a timely and professional manner. Communications with us and with Allstate were very thorough and timely. Company staff were IICRC-certified. Company assured us that IICRC procedures were being followed as required by Allstate. Crossroads Property Rescue sought Allstate approval prior to taking major action such as removing the hardwoods, etc.

This is the second time I have had an issue at my property. Both were water claims which required mitigation and rebuilding/replacement of drywall, flooring, painting and cabinets. I was pleased with Crossroads Property Rescue the first time and didn’t hesitate to call them again. This time I had an even better experience. The team showed up promptly within a day of me calling. They were quick to get to work and quick to finish. Throughout the whole process, I was kept apprised of when they were on the property what they were doing, and when they estimated to be finished. The quality of work was very good. I have no issues with that. Wes, who was one of the workers went over above to make sure that I was informed of what was going on. Also, they cleaned up their work area. They cleaned my garage. They cleaned from behind my appliances when I didn’t even ask them to do that. Without hesitation, I would recommend this company to anyone.

I strongly recommend Crossroads Property Rescue. They were recommended to me, and I am delighted with their services. I went with them for restoration work after some water damage, and was so pleased with their services that I decided to engage them for repair work as well. Jason St Ours and Dustin were top notch professionals! They reached out consistently to provide progress updates, educated me on the repair process & options, and completed the work in a timely fashion.

Our property looks brand new, and this is a testament to the skill of the employees working here. I have to also give a special shout out to Allison & Julia from the home office. They are thorough professionals and know how to manage customer happiness :). Restoration and repair work is stressful, but Crossroads made it easy. Two thumbs up all the way!

Our home was damaged due to a hot water tank rupturing and destroying all of our hardwood floor. We immediately called Crossroads and their mitigation team promptly arrived and began the cleanup and taking up of the floor. Joel, Justin and Drew were the mitigation crew and they did a fantastic job. We met several times with Jayson and Bobby who helped us immensely in making plans to restore our house. They were very knowledgeable and provided us with everything we needed. Once the actual construction started we were very lucky to have Wes and Shaun do the work. Both of these men are very skilled and meticulous in their work. They repaired a damaged wall, replaced damaged insulation, installed a beautiful floor as well as all the trim and painting that completed the job. I can’t over emphasize the terrific job that they did and thank them enough. Everyone at Crossroads was so easy to work with and so knowledgeable about our needs and what would be needed to repair our home. I would definitely recommend Crossroads to anyone in need of restoration of your home.

I highly recommend Crossroads Property Rescue to anyone looking for a fast, honest and reliable restoration contractor. Jim listened to and addressed all of my worries setting my mind at ease. I knew I was in good hands when I met Jason and his team Wes and Shaun. Jason was always professional, courteous and friendly. Kevin with Red Bird Construction was able to save my carpet making it look brand new again. This team went above and beyond to ensure I was satisfied. It was a pleasure working with this company.

Highly recommend Wes and Shaun for the repair. Wonderful down to earth guys that you can trust and count on

I had a sanitary line backup in our basement with sewage flooding the laundry room and half bath and coming into our hallway. I called Crossroads as I had familiarity with them from my work and once the insurance basics were out of the way, they were very responsive and quick. The mitigations crews arrived with Sawyer as the lead and the whole time he was very professional and helpful with any questions I may have had. The mitigation was a bit extensive in that they had to do flood cuts in the bathroom, hallway, and part of the laundry room. Once the mitigation was complete, an estimator arrived to come up with the repair estimate. While on site, our unfinished basement came up in conversation (unfinished drywall, bare concrete floor, an exposed steel i-beam to support upstairs), along with the "normal" repairs that they'd have to do to return our location to preexisting conditions. We agreed on a fair price and the repair crews were on site within a day of signing the agreement to not only repair the disaster but help us get our basement to a very usable form/level. Wes and Shaun were exceptional and after being on site for a week or two, the trust was there that they'd take care of the issues and our home. The obviously took pride in their work and made sure that they were doing their best given the circumstances. Our location had a moisture problem and repairs were a little delayed in that they needed to bring in a large dehumidifier, but after it was set up, the guys were punctual, happy, and would explain things in easy-to-understand terms. Work included repairing the flood cuts in the drywall, preparing the existing unfinished drywall to be paint ready (sand, mud, tape, few repairs as necessary), and install LVP. Once the drywall was complete and after the flooring was mapped out, they had the floor done within two days and it looks great. We are VERY satisfied with Crossroads but only because of the care their employees took to put us back to whole. I really appreciated their time here even though it was under less than desirable circumstances.

Very helpful, organized, informative and reliable!

Amazing team!

We were very impressed by Crossroads through the entire clean up and restoration process. They were prompt and very professional. When minor mistakes were made or problems arose, they were quickly corrected and addressed. This was especially true of Kayla and the put back/restoration crew. Their work didn’t just get things back the way they were but improved them. We highly recommend Crossroads for clean up and restoration work.

These guys are the best! Very professional and great at what they do.

I haven’t had any first hand experience with any type of loss but I do know that the community at crossroads is so loving and caring. John and Allison are the sweetest people you’d ever meet. And all of the staff there are hard working and have so much effort and hard work to give

We used Crossroads for both mitigation and restoration after the leak in our kitchen. Working with Aaron from mitigation and Kayla from restoration was a pleasant experience: Aaron was very helpful with advice and patient with my numerous questions. The guys came quickly to start the process.
Kayla was diligent and worked tirelessly making sure the customers were happy with the final product. I had a great experience working with her for weeks, would recommend her highly. Overall I had a positive experience working with Crossroads.

Crossroads was professional and timely throughout the remediation and rebuild. Both Jason and Kayla kept me informed every step of the way.

Every room in my finished basement (including the garage) was affected by a sewage backup caused by a clogged/collapsed sewer main. They quickly took care of everything to get my house safe and sanitary. Crossroads Property Rescue is the only company I will use in the future if disaster strikes again. Absolutely the best! They are quick responders who are compassionate, professional, courteous, knowledgeable and a joy to be around. A special thanks to Jim, Joshua, Cody, Joey, Justin, and Kaden. These guys are fantastic!

When we had a pipe bust in our kitchen and our house flooded in the middle of the night, Crossroads Property Rescue was the first company I thought of. They literally came and saved the day. I was in a panic and crying, and all of the guys were so calming to me. They made a very stressful situation 1000 times better. A lot of our house had to be torn out, which took weeks, but they were all wonderful every single step of the way. Cody and Joey were our daily guys, and Josh their project manager, and these guys have been amazing and are now like family. Jim was my initial contact and was so nice and calming. Kaden, Justin, Sawyer, Ian, and Jason also helped out occasionally and those guys were also all fantastic. I cannot say enough nice things or recommend these guys enough!

Overall great experience with Crossroads. They responded quickly to initial call and were great to work with throughout the restoration process.

Wonderful experience with the company, workers and speed of service and repairs. I would highly recommend.

They were very fast to respond and did excellent and quick work. Josh and Jason were very helpful and kept us informed about everything through the whole process. We have used them twice (2 separate incidents) and they were phenomenal both times. Cannot recommend them enough.