Reviews for Crossroads Property Rescue

I had a sanitary line backup in our basement with sewage flooding the laundry room and half bath and coming into our hallway. I called Crossroads as I had familiarity with them from my work and once the insurance basics were out of the way, they were very responsive and quick. The mitigations crews arrived with Sawyer as the lead and the whole time he was very professional and helpful with any questions I may have had. The mitigation was a bit extensive in that they had to do flood cuts in the bathroom, hallway, and part of the laundry room. Once the mitigation was complete, an estimator arrived to come up with the repair estimate. While on site, our unfinished basement came up in conversation (unfinished drywall, bare concrete floor, an exposed steel i-beam to support upstairs), along with the "normal" repairs that they'd have to do to return our location to preexisting conditions. We agreed on a fair price and the repair crews were on site within a day of signing the agreement to not only repair the disaster but help us get our basement to a very usable form/level. Wes and Shaun were exceptional and after being on site for a week or two, the trust was there that they'd take care of the issues and our home. The obviously took pride in their work and made sure that they were doing their best given the circumstances. Our location had a moisture problem and repairs were a little delayed in that they needed to bring in a large dehumidifier, but after it was set up, the guys were punctual, happy, and would explain things in easy-to-understand terms. Work included repairing the flood cuts in the drywall, preparing the existing unfinished drywall to be paint ready (sand, mud, tape, few repairs as necessary), and install LVP. Once the drywall was complete and after the flooring was mapped out, they had the floor done within two days and it looks great. We are VERY satisfied with Crossroads but only because of the care their employees took to put us back to whole. I really appreciated their time here even though it was under less than desirable circumstances.

Very helpful, organized, informative and reliable!

Amazing team!

We were very impressed by Crossroads through the entire clean up and restoration process. They were prompt and very professional. When minor mistakes were made or problems arose, they were quickly corrected and addressed. This was especially true of Kayla and the put back/restoration crew. Their work didn’t just get things back the way they were but improved them. We highly recommend Crossroads for clean up and restoration work.

These guys are the best! Very professional and great at what they do.

I haven’t had any first hand experience with any type of loss but I do know that the community at crossroads is so loving and caring. John and Allison are the sweetest people you’d ever meet. And all of the staff there are hard working and have so much effort and hard work to give

We used Crossroads for both mitigation and restoration after the leak in our kitchen. Working with Aaron from mitigation and Kayla from restoration was a pleasant experience: Aaron was very helpful with advice and patient with my numerous questions. The guys came quickly to start the process. Kayla was diligent and worked tirelessly making sure the customers were happy with the final product. I had a great experience working with her for weeks, would recommend her highly. Overall I had a positive experience working with Crossroads.

Crossroads was professional and timely throughout the remediation and rebuild. Both Jason and Kayla kept me informed every step of the way.

Every room in my finished basement (including the garage) was affected by a sewage backup caused by a clogged/collapsed sewer main. They quickly took care of everything to get my house safe and sanitary. Crossroads Property Rescue is the only company I will use in the future if disaster strikes again. Absolutely the best! They are quick responders who are compassionate, professional, courteous, knowledgeable and a joy to be around. A special thanks to Jim, Joshua, Cody, Joey, Justin, and Kaden. These guys are fantastic!

When we had a pipe bust in our kitchen and our house flooded in the middle of the night, Crossroads Property Rescue was the first company I thought of. They literally came and saved the day. I was in a panic and crying, and all of the guys were so calming to me. They made a very stressful situation 1000 times better. A lot of our house had to be torn out, which took weeks, but they were all wonderful every single step of the way. Cody and Joey were our daily guys, and Josh their project manager, and these guys have been amazing and are now like family. Jim was my initial contact and was so nice and calming. Kaden, Justin, Sawyer, Ian, and Jason also helped out occasionally and those guys were also all fantastic. I cannot say enough nice things or recommend these guys enough!

Overall great experience with Crossroads. They responded quickly to initial call and were great to work with throughout the restoration process.

Wonderful experience with the company, workers and speed of service and repairs. I would highly recommend.

They were very fast to respond and did excellent and quick work. Josh and Jason were very helpful and kept us informed about everything through the whole process. We have used them twice (2 separate incidents) and they were phenomenal both times. Cannot recommend them enough.

I called Crossroads early in the morning and they came with in an hour w their whole team!!! They kept us informed what was going on day to day!!! They worked on our building for 3 weeks non stop!! They were awesome!!! I highly recommend!!!!

Responsiveness, Punctuality, Quality, Professionalism, Value

Crossroads came out the same day and started mitigation. They worked well with my elderly parents and were courteous and polite. Wes and Mike from restoration were fast and also very nice and helpful with my parents. Great company to work with. Positive Responsiveness, Punctuality, Quality, Professionalism Services Water removal, Water damage-related cleanup & repair, Fire damage cleanup & repair

Do yourself a favor and use Crossroads. I've been blown away by the work ethic, honesty, and integrity I've experienced while working with the company. This field is not in the best shape—lots of dishonesty and people don't trust tradesmen. Crossroads breaks that mold, no pun intended.

I know they do some of the best work that I have ever seen

Crossroads Property Rescue lives up to their name. They're very thorough, knowledgeable and trustworthy. It is my third time using Crossroads. I highly recommend Crossroads. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Water removal, Water damage-related cleanup & repair

They're a great company to work with and I would refer them

The go-to experts for all your property repairs after fires, floods, tornadoes, leaky pipes, bad roofs, smoke and mildew damage, etc. One call and they handle it all, even work with your insurance company from start to finish!

Positive Responsiveness, Punctuality, Quality, Professionalism

All ways fast, always fair, always efficient!!

Currently working with Crossroads after a house fire, they have been nothing but amazing! They've kept me in the loop the entire time this far and responsive to my needs as a homeowner. We will be doing the remaining of our restoration and rebuild with them ,and I wish I would have called them sooner.